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LARGE TRAVEL RETAILER
A leading travel retailer partnered with Via.ai to transform its customer engagement.
By integrating Via.ai’s Digital Concierge, the retailer significantly boosted customer satisfaction and operational efficiency, resulting in substantial growth.
Revenue Growth
Gross travel value projected to be >$20m.
Customer Boost
Via.ai enabled the travel retailer to serve 30,000 customers, with expectations to reach 300,000.
Labor Savings
Annual saving of approx. $2m
RESULTS
Scalable Solution
Via.ai enabled the travel retailer to expand without increasing operational overhead.
KEY TAKEAWAYS
Customer Satisfaction
Personalized services enhanced customer satisfaction and repeat business.
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